Shipping policy

Last updated August 27, 2026

This policy applies to orders placed through Nekomori. The short version: standard shipping is calculated at checkout from your address and what is in your basket, and most orders arrive in 9–15 days.

At a glance

Standard shipping: calculated at checkout, shown before you pay
Production time: 1–3 business days
Transit time: 8–12 days, tracked
Door to door: about 9–15 days for most U.S. addresses

Where we ship

We currently ship to eligible addresses within the United States. Available delivery options are shown at checkout after you enter your shipping address. We do not currently offer international shipping.

How the shipping figure is worked out

Each design is printed and posted by the partner set up to make it, and they do not all charge the same to send a parcel: a heavyweight fleece and an all-over print leave different presses in different boxes. Rather than quote an average that would be wrong for whatever you actually picked, checkout works the figure out from your delivery address and the contents of your basket, and shows it to you before you pay.

The amount you see at checkout is the amount you pay. Nothing is added afterwards, and no customs or handling fees apply to a U.S. order.

Processing and delivery estimates

Nothing is held in stock, so an order has two waits rather than one. Your piece is printed for your order, which takes 1–3 business days, and then spends 8–12 days in the post, for an estimated total of 9–15 days. Production is counted in business days, which exclude weekends and carrier holidays; transit and the door-to-door total are calendar days, because a parcel keeps moving at weekends.

Delivery dates are estimates, not guarantees. Weather, carrier disruptions, high-volume periods and an incomplete or incorrect address can cause delays outside our control.

Address changes and order updates

Please review your address before placing your order. If something is wrong, email hello@nekomori.io as soon as possible. We will try to help, but we cannot guarantee a change or cancellation after fulfillment has begun.

Tracking

We send a tracking link by email once your order has been printed and handed to the carrier. Tracking can take up to one business day to begin updating. If it has not updated after that, contact us and we will help investigate with the carrier.

Items that travel separately

Different items are sometimes produced at different partner facilities and finish at different times, so a multi-item order can ship as separate parcels a few days apart. We send a tracking link for each one, and you are not charged twice for it.

Delayed, missing or marked-delivered orders

If a parcel is late, contact us with your order number and we will review its tracking and work with the carrier. For a parcel marked delivered, first check around the delivery location, with household members and with the carrier. If it is still missing, email us so we can investigate and determine the appropriate resolution.

Damaged or incorrect deliveries

Photograph the item and packaging as they arrived and email us within 48 hours of delivery. Include your order number. We will arrange a replacement or refund when the claim is approved. See our Returns & Refunds Policy for eligibility and refund timing.

Taxes and duties

Applicable sales tax is calculated and displayed at checkout. Because we currently ship only within the United States, international customs duties are not applicable.