Shipping policy

Last updated October 22, 2026

This policy applies to orders placed through Nekomori. The short version: shipping is free on orders of $70 or more after any discount, to every country we ship to and whichever delivery option you choose, express included where a garment offers it. Below $70, shipping is calculated at checkout from your address and what is in your basket. Delivery can take up to 19 days within the United States and up to 24 days to our other destinations; most orders arrive sooner.

At a glance

Orders of $70 or more: free shipping, every destination, every delivery option
Orders under $70: calculated at checkout, shown before you pay
Production time: 1–5 business days
Transit time: 8–12 days, tracked
Longest delivery: up to 19 days within the United States, up to 24 days to our other destinations
Typical delivery: 9–19 days within the United States, 10–24 days elsewhere

Where we ship

We ship to the United States and to more than 70 other countries across Europe, Asia, the Middle East, Africa, Latin America and Oceania, including the Philippines, Indonesia, India, Mexico, South Africa, Saudi Arabia and Turkey. Available delivery options are shown at checkout once you enter your shipping address.

Australia, Brazil, Germany, Japan, the Netherlands, Poland, Portugal, Romania, the United Kingdom and the United States are set up in their own currency and language. Checkout lists every country we deliver to; if yours is not there, we cannot reach it yet.

How the shipping figure is worked out

Each design is printed and posted by the partner set up to make it, and they do not all charge the same to send a parcel: a heavyweight fleece and an all-over print leave different presses in different boxes. Rather than quote an average that would be wrong for whatever you actually picked, checkout works the figure out from your delivery address and the contents of your basket, and shows it to you before you pay.

Once your order reaches $70 after any discount code, checkout removes the shipping charge entirely, whichever delivery option you choose. The offer is applied automatically and works alongside our discount codes, as long as the discounted order still reaches $70. The $70 is set in U.S. dollars; if you shop in another currency it is converted at checkout at the day’s rate.

The amount you see at checkout is the amount you pay for delivery. See Taxes and duties below for how import charges are handled on orders that cross a border.

Processing and delivery estimates

Nothing is held in stock, so an order has two waits rather than one. Your piece is printed for your order, which takes 1–5 business days, and then spends 8–12 days in the post, for an estimated total of 9–19 days within the United States and 10–24 days to our other destinations. Production is counted in business days, which exclude weekends and carrier holidays; transit and the door-to-door total are calendar days, because a parcel keeps moving at weekends. That is why five business days of production can add up to a full week on the calendar when a weekend falls in the middle, and the totals above allow for it.

The figure to plan around is the longest one: delivery can take up to 19 days within the United States and up to 24 days everywhere else. Free shipping does not make an order slower, and choosing an express option, where a garment has one, does not change the longest time we quote. Orders crossing a customs border can take longer if the parcel is held for clearance.

Delivery dates are estimates, not guarantees. Weather, carrier disruptions, customs clearance, high-volume periods and an incomplete or incorrect address can cause delays outside our control.

Address changes and order updates

Please review your address before placing your order. If something is wrong, email hello@nekomori.io as soon as possible. We will try to help, but we cannot guarantee a change or cancellation after fulfillment has begun.

Tracking

We send a tracking link by email once your order has been printed and handed to the carrier. Tracking can take up to one business day to begin updating. If it has not updated after that, contact us and we will help investigate with the carrier.

Items that travel separately

Different items are sometimes produced at different partner facilities and finish at different times, so a multi-item order can ship as separate parcels a few days apart. We send a tracking link for each one, and you are not charged twice for it.

Delayed, missing or marked-delivered orders

If a parcel is late, contact us with your order number and we will review its tracking and work with the carrier. For a parcel marked delivered, first check around the delivery location, with household members and with the carrier. If it is still missing, email us so we can investigate and determine the appropriate resolution.

Damaged or incorrect deliveries

Photograph the item and packaging as they arrived and email us within 48 hours of delivery. Include your order number. We will arrange a replacement or refund when the claim is approved. See our Returns & Refunds Policy for eligibility and refund timing.

Taxes and duties

United States orders: applicable sales tax is calculated and displayed at checkout. There are no customs charges on a domestic order.

Orders shipped outside the United States cross a customs border, and most countries charge import VAT, GST or duty on goods arriving from abroad. Where checkout collects those charges from you, it says so on the payment page and the total you pay is final — the carrier will not ask you for anything on delivery. Where checkout does not collect them, they are payable by you to the carrier or customs authority before your parcel is released, and carriers usually add their own handling fee on top. We cannot predict those amounts; they are set by your country, not by us.

Whichever applies to your order is stated at checkout before you pay. We do not mark parcels as gifts or understate their value on customs paperwork.