Contact information

Nekomori is an independent two-person studio selling original designs printed to order. Email is the fastest way to reach us and the channel we monitor for order support — a real person reads every message and replies within one business day, usually sooner.

How to reach us

Before you write

Please include your order number when your message is about an existing order — tracking, an address correction, a return, or a damaged or incorrect delivery. It lets us answer in one reply instead of three.

We reply on business days, Monday through Friday, excluding U.S. public holidays. Messages sent over a weekend are answered on the next business day.

What to send where

  • Order help — tracking, address changes, cancellations, returns: hello@nekomori.io with your order number.
  • Damaged or incorrect deliveries — email us within 48 hours of delivery with your order number and clear photos of the item and its packaging.
  • Product questions — sizing, fit, fabric, print and care, before you buy.
  • Everything else — wholesale, press, partnerships and privacy requests.

Quick answers to common questions are published on our FAQ, and the full detail lives in our Shipping Policy and Returns & Refunds Policy.